Results Driven Digital Marketing, Design & Social Media

The Top 3 Things You Can Do For Your Customers

By on September 1, 2016 in Business with 0 Comments

shutterstock_249575818_50If you are in business then you are dealing with customers.

Whether you are working B2B or B2C you have to bring VALUE to your customers, or they will simply find someone else to help them.

To provide great customer service and treat your customers right. Here are three things you can do to make sure they appreciate and stick with you over time.

Give Them Your Ear (psst…listen)

I know, it sounds ridiculous but it is a lost art and it is something that your customers need and want. With the barrage of different types of media, advertising and technology out there, you would think we would all be expert communicators. In fact, we can’t stop multi-tasking long enough to sit and actually listen to what someone has to say. And what’s crazy about that is that the pay-off is HUGE if you do take the time to listen. Everyone wants to feel understood and made to feel special no matter who they are or what their status or position is in the world. If you take the time to listen and learn what a person or company is really about, your success and VALUE to them will skyrocket.

Don’t Assume, Ever

As you know, assumptions are dangerous because they can lead you blindly down a path that may not benefit your customer. For example, when you start a relationship with a new customer you tend to be really good at listening because you are excited about that relationship. As time goes by, human nature almost always makes us less interested – which can lead to making incorrect assumptions about what that customer needs or wants over time.

It’s important to make sure that you stay diligent and in tune with who your serving and why.

Say “WE” not “YOU”

When my husband and I first started dating I knew he was different right away when we came upon a problem and he said “We’ll figure this out.” What? I was shocked and thought. “Wow, he is in this with me.”

There’s nothing more powerful than knowing that someone has your back, relates to you, cares about you and is invested in you. When I speak to my clients – I always talk about “we” because I truly feel that they are counting on me and that I am on their team. I am an extension of their business. And while I am speaking about a business relationship, I believe the same thing is true in a B2C situation.

If you choose to do less than the above for your customers then, in their eyes, you’ll become just like the rest. Which means that when things go south, their loyalty to you will be paper thin.

So do the right thing by your customers and you’ll both be rewarded in more ways that you can imagine.

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About the Author

About the Author: Lori Curley is an experienced Marketing professional who has helped clients all over the country with their marketing needs from small one off projects to large scale strategy development and implementation. Lori is driven by helping people and companies succeed and would love to help you too. .

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